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March 2010 Issue

My UC Health aims to improve employee access to physicians and information. Pictured is Linda Bittner, Medical Arts Building Imaging Center.
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'UCDR' Acts as Personal Concierge for Addressing Employee Medical Needs

By Amanda Harper
Published March 2010

"If you have a question about medical care or a problem accessing a doctor, call us and we’ll do everything we can to help you resolve it today.”

That’s the message Lori Mackey, chief operating officer at University of Cincinnati Physicians, wants to send employees about the level of personalized medical care available at the physician practice group.

With more than 650 primary care and subspecialty physicians practicing between the main medical campus and at easily accessible satellite sites, Mackey says it’s more convenient than ever for employees to choose UC Health for their personal medical needs.

In an effort to improve access and encourage internal use, the organization has launched UCDR, a concierge telephone service, which is being piloted first to employees of the UC College of Medicine, University of Cincinnati Physicians and UC Health University Hospital.

"Healthy employees are vitally important to our organization, and we want them to have timely access to medical services they need,” says Thomas Boat, MD, chief executive officer of University of Cincinnati Physicians and executive associate dean at the UC College of Medicine.

"Our primary care and subspecialty doctors provide some of the highest quality care available in the region,” he says.

"We want to do everything we can to make it an easy, obvious choice for more of our employees to use our internal team of clinicians for their routine—as well as specialized—health needs.”

Similar in concept to the recently launched (513) 475- UCMD (8263) service for referring physicians, UCDR has a dedicated staff available to answer questions and connect callers to the medical schedulers they need.

Callers work with UCDR associates to determine the best course of action to meet their needs, then are personally connected to an administrator within the specific practice who can schedule an appointment or answer additional questions.

"We want to be here for our employees as they make important health care decisions, and this service will provide personalized help in navigating the system,” adds Mackey.

To access UCDR, call (513) 475-UCDR (8237).

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